FAQs

Yes. A valid motorcycle license is required.

If you are visiting from abroad, you must present:

• Your home motorcycle license, and
• A valid International Driving Permit (IDP)

Motorcycles will not be released without proper documentation.

If you are a foreign visitor, yes.

Your International Driving Permit must be presented together with your home motorcycle license.

Local Philippine license holders do not need an IDP.

Renters must be at least 21 years old and hold a valid motorcycle license.

We reserve the right to refuse rental if the rider appears inexperienced, unsafe, or unable to properly control the motorcycle.

Safety comes first.

Yes.

All motorcycles are legally rated for two riders.

Both riders must wear proper helmets.

The renter remains fully responsible for the motorcycle and passenger during the rental period.

Choose your motorcycle.

Select your rental dates.

Secure your reservation with the required reservation deposit.

You will receive confirmation once your booking is completed.

Full step-by-step details are available on our How It Works page.

A reservation deposit is required to secure your booking.

• The amount depends on the motorcycle category.
• It is deducted from the total rental cost.
• Any remaining balance is paid at pickup.

The reservation deposit confirms your dates and reserves the unit for you.

We accept:

International:

• Visa
• Mastercard
• American Express
• PayPal

Local (Philippines):

• GCash
• Maya (PayMaya)
• Bank transfer
• Cash (if applicable)

Payment terms are confirmed during booking.

Yes. A refundable security deposit is required and collected in cash at pickup.

• The amount depends on the motorcycle category.
• The exact amount is shown on each motorcycle page.

The deposit is returned after inspection, provided:

• The motorcycle is returned in proper condition
• There are no unpaid charges or violations
• No damage beyond normal wear

All motorcycles are normally picked up at our shop in Puerto Princesa.

We prefer to meet you in person.

Pickup at the shop allows you to:

• Inspect the motorcycle properly
• Receive a clear orientation
• Ask questions directly
• Spend a few minutes with us

We like to keep things personal. Have coffee. Talk about your route. Treat you properly — not like just another transaction.

That’s part of the Always Good experience.

If you have a tight schedule and truly need delivery, we may arrange it within Puerto Princesa, subject to availability and an additional fee.

Delivery requests must be confirmed at least one day before pickup.

Each rental includes:

• The selected motorcycle
• Helmet(s)
• Basic orientation before release
• Always Good Ride Kit:
  • Always Good map (QR code route guide)
  • Always Good stickers
  • Bike towel

All motorcycles are released with a full tank.

Fuel is not included in the rental price.

No.

All motorcycles are released with a full tank and must be returned with a full tank.

If returned with less fuel, the fuel difference plus a refuelling service fee may apply.

Simple rule: full tank on pickup, full tank on return.

All motorcycles are maintained before release.

If a mechanical issue occurs during your rental:

• Contact us immediately.
• Do not attempt major repairs without approval.
• We will guide you through the next steps.

You will not be left handling the situation alone.

Yes, subject to availability.

Extensions must be requested before your scheduled return time.

Additional rental charges will apply based on the daily rate.

Motorcycles must be returned at the agreed return time.

Late returns are charged on an hourly basis depending on the motorcycle category.

If the delay exceeds 2 hours, an additional full rental day rate may apply.

If you need more time, please contact us before your scheduled return time. Extensions are subject to availability.

Yes. Our motorcycles are prepared for local terrain — not just smooth city pavement.

Whether you ride paved highways or mixed road conditions, the bikes are set up to handle real riding environments in Puerto Princesa and surrounding areas.

You may ride within legal and accessible public roads in Puerto Princesa and surrounding areas.

You are responsible for riding within your skill level and road conditions.

For long-distance routes, we recommend discussing your plan with us before departure.

Rentals continue rain or shine.

Light to moderate rain is considered normal riding conditions in Palawan.

In cases where an official government weather advisory is issued that makes riding unsafe, bookings may be rescheduled.

If your rental cannot proceed due to an official weather advisory:

• You may reschedule your booking within 6 months from your original rental date.
• The reservation deposit will be credited toward your future booking.
• Credits are non-refundable but fully reusable within the 6-month period.

Weather decisions are based strictly on official government advisories.

You are responsible for the motorcycle during the rental period.

If damage occurs:

• Repair costs may be deducted from the security deposit.
• If repair costs exceed the deposit, the renter remains responsible for the difference.

If you selected the Damage Waiver, your financial responsibility may be limited based on the motorcycle category, unless the waiver is voided due to serious violation or negligence.

If the motorcycle becomes unsafe due to damage during the rental period:

• The rental may end immediately for safety reasons.
• A replacement motorcycle may be offered subject to availability.
• Additional charges may apply depending on the situation and damage responsibility.

Refunds for unused rental days are not guaranteed and will depend on the circumstances, including waiver selection and damage responsibility.

Damage assessments and safety decisions are handled fairly and based on actual repair requirements.

The renter is fully responsible for any traffic violations, fines, or penalties incurred during the rental period.

Any unpaid violations may be deducted from the security deposit.

The Damage Waiver is an optional add-on that limits your maximum financial responsibility in case of accidental damage.

If selected, your financial liability is capped based on the motorcycle category.

It reduces your maximum exposure. It does not eliminate responsibility.

Full details are outlined in the Rental Agreement.

The Damage Waiver becomes void in cases of serious violation or negligence, including:

• Riding under the influence of alcohol or drugs

• Racing, stunts, or illegal activities

• Intentional damage

• Theft resulting from negligence (e.g., keys left in the ignition or abandoned motorcycle)

If the waiver is voided, the renter is responsible for the full cost of damages.

In cases of legitimate robbery without negligence, liability will be assessed based on the situation and official report.

If theft occurs:

• The incident must be reported immediately.
• An official police report must be filed.

If theft results from negligence, the Damage Waiver becomes void.

If theft occurs due to legitimate robbery without negligence, liability will be assessed based on the situation and official documentation.

Cancellations made more than 72 hours before pickup receive a full refund of any amount paid.

Cancellations made within 72 hours of pickup result in the reservation deposit being non-refundable. Any remaining balance paid (if applicable) is refunded.

Same-day cancellations and no-shows result in the reservation deposit being forfeited.

Full details are available in our Cancellation Policy.